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Privacy Policy

Last updated: May 23, 2026

This Privacy Policy explains how Yoking (“we”, “us”, “our”) collects, uses, and protects information when you use the YKCRM iOS application (the “App”). YKCRM is a business tool used by our sales team to manage customer records and inquiries. By using the App you agree to the practices described below.

1. Information We Collect

The App processes the following categories of data, only as needed to perform its functions:

  • Customer contact information — names, phone numbers, WhatsApp numbers, email addresses, and company details that you enter or capture, used to build and maintain customer records.
  • Camera and photo library — used to photograph or select business cards and chat screenshots, which are then recognized by AI and turned into customer records. Images are only accessed when you actively choose to capture or import them.
  • Contacts — with your permission, the App can write a customer’s name and number into your device address book so that the official WhatsApp app can display the customer name. The App does not upload your entire address book.
  • Location — accessed only when you choose to share your current location or a selected place with a customer inside a WhatsApp conversation.
  • WhatsApp business messages — message content exchanged with customers through the connected business account, used for customer communication and AI analysis of inquiry intent.

2. How We Use the Information

  • To create, organize, and update customer relationship management (CRM) records.
  • To analyze inbound inquiries with AI in order to qualify and prioritize leads.
  • To assist sales follow-up and customer communication.

We do not use your data for advertising, and we do not sell your personal information to third parties.

3. How the Data Is Stored and Processed

YKCRM is a local-first application. Data is stored on your device and synchronized with our own backend server (api.yoking.ai) over encrypted HTTPS connections. AI analysis is performed to support lead qualification and customer management.

4. Sharing With Third Parties

To keep customer records consistent across our business systems, qualified records may be pushed to the CRM platforms we operate or subscribe to (such as our enterprise CRM providers). These transfers are limited to the data necessary for customer management. We do not share your data with unrelated third parties for their own purposes.

5. Data Security

All network communication uses HTTPS/TLS encryption. We apply reasonable technical and organizational measures to protect data against unauthorized access, loss, or misuse.

6. Data Retention and Your Rights

We retain data for as long as necessary to provide the service and meet our business and legal obligations. You may request access to, correction of, or deletion of your personal data by contacting us at the email address below. We will respond within a reasonable period.

7. Children’s Privacy

YKCRM is a business tool intended for professional use. It is not directed to children under the age of 13, and we do not knowingly collect personal information from children.

8. Changes to This Policy

We may update this Privacy Policy from time to time. The “Last updated” date at the top of this page reflects the most recent revision. Continued use of the App after changes take effect constitutes acceptance of the updated policy.

9. Contact Us

If you have any questions about this Privacy Policy or wish to exercise your data rights, please contact us at [email protected].